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As part of our commitment to service excellence and protecting the integrity of our guests, it is imperative to strictly follow the following conduct policies while on hotel premises:


It is imperative to respect the privacy and safety of our guests at all times. Therefore, it is strictly forbidden to remove guests from the hotel property for any reason, unless it is necessary and authorized by management to provide specific assistance, such as in cases of emergency or special situations previously agreed upon.

Similarly, inviting guests to clubs, restaurants, bars, or other places outside the hotel property is prohibited. Our responsibility as Photopro employees is to provide exceptional service within the confines of the hotel facilities, thus ensuring a safe and memorable experience for all the guests. It is critical that we abide by this policy and refrain from inviting guests to locations off hotel property, focusing on providing the best possible experience within our controlled and secure environment.


  • Visiting guest rooms is not permitted unless expressly authorized as part of our job responsibilities.
  • Any request for room access by a guest must be previously recorded and signed by the guest on a waiver of liability form, exempting the company and its employees from any liability for damages, losses or incidents occurring during the visit to the room.


 It is of vital importance to ensure the safety and protection of minors in our facilities. Therefore, it is strictly forbidden to talk to, fraternize with or take photographs of minors without proper authorization from their parents or legal guardians. We recognize the importance of preserving the privacy and integrity of children and young people staying at the hotel.

Before engaging in any type of interaction with a minor, we must ensure that we obtain explicit consent from a parent or legal guardian. This includes casual conversation, recreational activities or taking photographs, regardless of the innocuous nature of the interaction.

This authorization should be obtained in a clear and documented manner to avoid misunderstandings or uncomfortable situations.

In addition, it is essential to respect the privacy of minors at all times. This means that we must not disclose personal or sensitive information about children to third parties without the consent of their parents or legal guardians. Likewise, we must avoid sharing images or details that may identify minors on social networking platforms or other public media without proper authorization.

If we observe any situation that causes us concern regarding the safety or well-being of a minor, we must immediately report it to a supervisor or manager so that appropriate action can be taken. Protecting the rights and safety of children is a shared responsibility of all PHOTOPRO employees, and we must always be vigilant and committed to protecting their welfare on our premises.


  • Exchanging contact information for social networking platforms with guests, or contacting them on their personal social networks is not permitted. Maintaining clear boundaries in our online interactions ensures professionalism and privacy.
  • Any posting or interaction on social media related to the company must be done following the guidelines and directives established by the company. Sharing confidential information or images of guests without their explicit written consent should be avoided.

Any questions about the proper use of social media in connection with our work should be consulted with the marketing department for appropriate guidance.


  • The use of inappropriate language or the making of racist, sexual, religious or any other comments that may be offensive to guests is prohibited. Maintaining respectful behavior is essential in all interactions; both verbal and non-verbal. This includes tone of voice, body language and facial expressions.
  • Each employee must treat all guests with kindness and courtesy, regardless of their background, gender, sexual orientation, religion or any other characteristic. Each team member is expected to strive to create a welcoming environment free of discrimination at all times.

If faced with a situation where you feel uncomfortable or unsafe due to a guest’s behavior, a supervisor or manager should be informed immediately so that it can be properly addressed and the necessary steps taken to ensure the safety and well-being of all involved.


  • Interactions with guests should be limited only to the description of our job responsibilities. Avoid engaging in conversations or activities that are not directly related to the service we provide. This means that, while it is important to be friendly and attentive, we should not engage in prolonged personal conversations or non-work activities during our work time. In addition, we must ensure that we do not compromise the quality of our service by being distracted by conversations or activities that do not contribute to the fulfillment of our responsibilities.
  • If a guest requests information or assistance that is beyond our scope of work, we must correctly refer them to the appropriate person or department to ensure that they receive the appropriate assistance.

Maintaining a clear focus on our job responsibilities enables us to provide exceptional service and ensure guest satisfaction at all times.


Any physical contact with guests is prohibited. It is critical to respect each individual’s personal boundaries and maintain an appropriate distance during our interactions. This includes avoiding touching, hugging or any other physical contact that may make the guest feel uncomfortable or be misinterpreted.

We recognize that respect for personal integrity is fundamental to maintaining a professional and safe environment for everyone. Therefore, it is important to remember that any form of physical contact should always be appropriate, respectful and requested by the guest. When in doubt, it is best to refrain from any form of physical contact and opt for verbal expressions of courtesy and kindness instead.

In addition, we should be aware of our nonverbal communication and ensure that our body language and facial expressions reflect respect and professionalism at all times. Avoid gestures or postures that could be interpreted as invasive or inappropriate, and maintain an open and receptive attitude that promotes guest confidence and comfort.

In emergency situations where physical contact is required to provide assistance or help, we must follow the protocols and procedures established by the company. It is important to act quickly and efficiently to ensure the safety and well-being of the guest, always maintaining a professional and respectful approach in all our actions.

As part of our commitment to service excellence, we will receive ongoing training on the importance of respecting physical boundaries and personal integrity in our interactions with guests. This training will help us develop effective communication skills and maintain professional standards of conduct at all times.


We are expected to politely and courteously decline any invitations from guests to socialize outside of work. While it is important to maintain a cordial relationship with guests, it is critical to maintain clear boundaries between our work responsibilities and our personal activities. When declining such invitations, we must do so in a respectful and professional manner, making it clear that our primary focus is to provide exceptional service during your stay at the hotel.

When declining these invitations, remember to always maintain a professional tone and avoid any form of confrontation or conflict. Our goal is to ensure a positive and safe experience for all guests, and maintaining clear and professional boundaries is essential to achieving this goal.

In addition, it is important to document any incidents related to unwanted invitations or inappropriate behavior by guests. This will help us to keep an accurate record of any potential problems and to take preventive measures to avoid similar situations in the future.

If a guest persists in his or her invitations to fraternize or exhibits inappropriate behavior, we must immediately inform management so that they can take appropriate action. This may include direct intervention by security personnel or the implementation of additional policies to ensure the safety and comfort of all guests and employees.

We appreciate your commitment and compliance,



Estamos encaminados a mantener esta Excelencia por todas las futuras generaciones de PhotoproLovers, si notas alguna conducta que salga de las políticas te invitamos a llenar el formulario anónimo que encuentras aqui abajo.