FAQ´s 

Most Frequently Asked Questions

Thank you for your interest to be part of our family of Photopro, we are looking for people enthusiasm, passionate, conversational English, available to change residency, friendly, easy relations with people. 

The principal thing to do is  take pictures to our dear customers, in the events during the day, at the pool, beach and  principals spots of the hotel, invite them to see and purchase the pictures always giving an excellent service at the store, in case you haven’t experience, we train  you,  we give to you all the necessary equipment for the job.

Please write to us at the below address for more details and to know the next recruiting dates: rrhh1@photopro.mx

Photopro is leading brand across the Riviera Maya. Present in many resorts at Rivera Maya, Dominican Republic, Jamaica, and St Lucia Island. 

Most of our stores open from 9 to 15 and from 17 to 21 hrs, please confirm the store’s schedule upon arrival at the resort. 

All our users when buying their photographs can view them in our web portal Mypicspace.com and download your photographs.

The link takes from 48 to 72 hours to upload to the system once you buy the photos, after this time you can view and download your photos. en vez de The link takes from 48 to 72 hours to upload to the system, after this time you can view and download your photos.

The link is sent once the photos have been uploaded to our MyPicSpace page, between 48 – 72 hrs is the estimated loading time please check the mailboxes of your emails as the spam or junk sometimes the link reaches that mailbox depending on the configuration of the email.

We ask that you send an email to socialmedia@photopro.mx, with the following information, attaching your purchase receipt / purchase form to identify the purchase of your package and track the product:

 Hotel: 

Date of stay: 

Room Number: 

Email: 

Characteristics of the photos:

Purchase ticket (in case):

Normally the username is the email you register in the store, and your password is the room number you had in the hotel.

The packages take 35 to 45 working days to arrive at the destination, you will be provided with the tracking number so you can follow your package until arrives at the destination.

The frames (stretcher bars) are not included , is not assembled, it’s rolled up with protectors to avoid damages.

We have an online payment via PayPal where you can pay for the photos.   You´re welcome to write us at socialmedia@photopro.mx  with the below information so we can assist you properly:

Hotel: 

Date of stay: 

Room Number: 

Email: 

Characteristics of the photos:

The photos are stored in our systems for two months, after that time the photos will be erased automatically.  

If you want a photo session you can write to us at socialmedia@photopro.mx so, we can assist you with the information you request properly